This story is ironic. With the start of 2013, I decided to focus my freelance business entirely on native iOS. I wrapped up my last Adobe Flex project in December. Also, instead of continuing as a sole proprietorship, I formed an LLC. So I needed to open a business checking account.
I have my personal checking account with Chase Bank, so naturally I decide to go with them. I log into the site and click the link for their business banking page. Surprisingly, the webpage shows blank in both Chrome and Safari on my Mac. It doesn’t even work on Chrome in Windows. In Internet Explorer, it does. And so I read that Chase will wave the monthly fee for a business checking account if you maintain a minimum daily balance of $5,000. I wasn’t happy about that when other banks offered business checking accounts for free, but I decided to take my LLC documents down to the bank and move forward.
After 15 minutes of the banking officer asking questions and making copies, he shows me a document that states I need an average daily balance of $7,500 — there was no mention of the $5,000 daily balance. I explained that I just checked the website before coming in. He explained that they used to offer that but haven’t in quite a while. I replied that I just read it on my computer before coming in.
He seemed a tad skeptical, but when I persisted, he turned the monitor my direction and showed me the page. The part about the $5,000 was not there. I said let me login under my account and navigate to the page like I did from home. (As an aside, I use the great 1Password app, but this is a situation where it is decidedly not convenient. I had to open 1Password on my iPhone to view my 25 random character password and then enter it on his keyboard.)
I navigate to the page and I’m shocked to see that the $5,000 text is not there. Now I know what I read just 30 minutes ago, so I start to think how this could be. I right click on the graphic and see that it is Adobe Flash. I share with the banking officer my theory that it is because he has Flash installed on his computer and my Windows virtual machine running on my Mac does not and the Chase website people have not bothered to update the default graphic that displays when Flash is not present! Also you should know that your webpage doesn’t even render in Chrome or Safari.
Blink. Awkward silence ensues.
So I share that I didn’t much like the $5,000 minimum requirement anyway and now come to find out it is really $7,500 … something, something about big banks and wrecking the economy and I’m out of there — being sure to thank him for being a nice guy and this is no fault of his own. I then go open a personal and business checking account with our local credit union.
When I got back home though, I forwarded him a screenshot of the webpage with the default graphic showing instead of the Flash one.